Billing-FAQ

Lease & Subscription Merchant Billing FAQs
Find answers to your most common questions about RhynoFinance subscription agreements, equipment issues, and account management.
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How is the partner's originator role displayed in ACH transactions?
The partner is not displayed in the ACH transaction.
What is the dispute resolution process for ACH transactions?
If a customer has a dispute, the merchant will call or email directly to RhynoFinance. If we are not able to find a solution, RhynoFinance will reach out to the partner for assistance.
Are customers notified in advance of ACH withdrawals?
Yes, a welcome letter is sent to the merchant with details on when the payment is due, 14th of the following month.
What is the process for ACH billing when the 14th is a non-business day?
Our billing is scheduled on the 14th of each month, if the 14th falls on a holiday or nonbusiness day, the billing to the merchant will be charged the next following business day.
Is the ACH descriptor customizable for transaction identification?
Currently the ACH descriptor is designed to not appear specific to RhynoFinance and is not customizable. The ACH descriptor will read as technology payment or tech payment.